PRIVACY POLICY (UKUSED)
1. Introduction
At UKUSED LTD, we are committed to protecting your personal data and your privacy. This policy explains how we collect, use, and safeguard your information when you use our website (ukused.uk), WhatsApp services, or purchase from us.
2. Information We Collect
We may collect:
- Full name
- Phone number (required for delivery verification)
- Email address
- Delivery address
- Payment details (processed via secure third-party providers)
- Order history and communication records (e.g. WhatsApp messages)
We also collect:
- Device verification records
- Video call recordings (for fraud prevention and dispute resolution)
3. How We Use Your Information
Your data is used to:
- Process and manage your order
- Provide device verification (video/photo proof)
- Arrange shipping and delivery
- Confirm delivery with you or your authorised receiver
- Prevent fraud and protect both parties
- Improve our services
4. Video & Verification Data
By purchasing from UKUSED, you agree that:
- Verification videos may be recorded
- Live unboxing calls may be recorded
- These recordings may be used as evidence in case of disputes
This protects both the customer and UKUSED from fraud or false claims.
5. Data Sharing
We only share your data with:
- Shipping and logistics partners
- Payment providers
- Internal team members handling your order
We do not sell your data to third parties.
6. Data Security
We implement strict security measures including:
- Controlled access to customer data
- Secure storage systems
- Verified communication channels (WhatsApp Business)
7. Your Rights
You have the right to:
- Request access to your data
- Request correction of incorrect information
- Request deletion (where legally applicable)
8. Contact
For privacy-related requests:
📧 support@ukused.uk